Dasmen Residential Dasmen Residential

Assistant Property Manager - Training

Charlotte, North CarolinaFull-time
About the Job
Dasmen is seeking a tech-savvy, charismatic, and knowledgeable Assistant Property Manager - Training to own the entire internal/external end-user support experience for our proprietary property management software. The APM - Training will need to become a subject matter expert on our software in order to troubleshoot problems, resolve support tickets, and conduct training for internal staff and our residents.

Responsibilities:
  • Be the subject matter expert for our proprietary property management software.
  • Assign and maintain user access to the software.
  • Resolve resident support tickets specific to this software.
  • Develop training materials.
  • Train property managers, leasing agents, maintenance technicians, and residents on how to use the software effectively and efficiently.
  • Help promote the use of our software across all properties, increasing adoption rates and system efficiency.
  • Suggest improvements and fixes based on resident and staff feedback and interactions.
  • Support IT/Development department with any projects involving the software.
  • Other tasks/projects may be assigned.

Requirements:
  • Bachelor's degree in computer science preferred, associate's degree required.
  • At least 2 years help desk/application support experience required.
  • At least 2 years on site and/or remote training experience required.
  • Multifamily/property management/real estate experience preferred.
  • Experience delivering web-based training preferred.
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of your audience.
  • Excellent communication skills, both verbal and written.
  • Great customer service skills, able to communicate with diverse populations.
  • Bilingual Spanish preferred.
About Dasmen Residential

Dasmen Residential LLC is a privately held real estate investment firm that owns and operates multi-family properties in major cities throughout the United States. With properties in North Carolina, Alabama, Louisiana, Arizona, and Virginia, Dasmen strives to create the best possible living experience in our communities while simultaneously providing outstanding returns to our partners. Our culture, values, and business philosophy all work together to form #TheDasmenWay, reinforcing our mission to be the best possible partner for investors, lenders, and residents alike.